Holiday Property Service Testimonials
Holiday Property Service Gold Coast AirBnB Cleaners – Client Testimonials
Excellent
4.8
I've been using HPS for my Airbnb cleaning needs, and they've been amazing! They're reliable, thorough, and always leave the property looking spotless. My guests often comment on how clean the place is, which makes a huge difference for my ratings. The team is professional and easy to communicate with—highly recommend their services!
Epic service from HPSI have 30 properties under them and I don't know if I could do it without their help.Organization 10/10Commutation 10/10Quality 10/10There's honestly nothing they won't do to make sure I get the best possible service.Special shout out to Sebastian who rallies the troops better than I think anyone could.
Response from the owner: Thanks Ryan! We're thrilled to hear about your experience, especially with Sebastian leading the charge 💪. We're here to help manage those 30 properties anytime! If there's ever anything else you need, just let us know. lets get you to 50 properties Thanks from the Team @ Holiday Property Service
We have recently engaged Holiday Property Service to help us with our Airbnb rental property. Sebastian has been prompt with all communication and has helped us with the process of using the company. He has an excellent understanding of what is needed by guests on holiday and what we as hosts need to provide our guests with. Sebastian is extremely helpful and I look forward to working with him.
Response from the owner: Thank you, Sally! We're thrilled to hear Sebastian has been so supportive. Your experience as both a host and a guest is our priority. Looking forward to more successful collaborations! 😊 Thanks from the Team @ Holiday Property Service
Very easy on boarding, excellent communication
Response from the owner: Thanks, Kylie! We're thrilled you found the on boarding and communication smooth. If you need anything else, just let us know 😊 Thanks from the Team @ Holiday Property Service
From the moment I spoke with Sebastien on the phone I was excited to use this company. Extremely professional, punctual, and diligent with their reporting. I have had nothing but positive feedback from guests on the cleans and little extras that are provide. Definitely recommend if you want a complete service for your Airbnb.
Response from the owner: Thanks for your kind words, Callum! We're thrilled you loved Sebastien's service and appreciate the mention of our attention to detail. Your recommendation means a lot to us! 😊 thanks from the Team @ Holiday Property Service
I have been using holiday property services for 9 months now. They are fantastic. Seb is very helpful when needed
Response from the owner: Thanks, Ayden! We're thrilled to hear you've had a great experience with us and Seb. We'll continue to ensure you're well taken care of 😊. Thanks from the Team @ Holiday Property Service
Very easy to communicate with. Very happy with there work and provided me exactly what I needed. 5 stars
Response from the owner: Thank you, Chris! We're thrilled you had a great experience and got exactly what you needed. 😊Thanks from the Team @ Holiday Property Service
Sebastien always very efficient with organising cleaning times & dates for our apartment.Cleaning ⭐️
Response from the owner: Thanks for the kind words, Helen! We're thrilled to hear Sebastien's efforts are appreciated. 😊 Thanks from the Team @ Holiday Property Service
We deal with holiday property services for our Airbnb property and are highly impressed.From start to finish, they display utmost professionalism.They arrive right on time,which is something we greatly appreciate.Their team is well prepared, demonstrating efficiency and attention to detail.What stood out most was their responsiveness.We had a few specific requests, and they were quick to accommodate them without any hesitation.Communication and dealing with Sebastian is so easy and Julian is absolutely amazing with his work,highly recommend them to others!"
Response from the owner: Thanks, Shannen! We're thrilled to hear about your positive experience with our team. 😊 We appreciate your kind words about Sebastian and Julian. Your recommendation means a lot to us. Thanks from the Team @ Holiday Property Service
I don't often post reviews but it is hard to find really good cleaners, so I am very happy to recommend this company. I have used Holiday Property Service at my apartment for 12 months. The staff are extremely professional, honest and reliable. Sebastian organizes everything for me. He is so prompt with any communication and works hard to accommodate changes. The cleaning staff are carefully selected. They are reliable and thorough and ensure that you are satisfied before they leave. In such a competitive market where prices are ballooning - its good to know this team are honest, reliable and work with you for the best financial outcome.
Response from the owner: Dear Janine,Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you have been satisfied with our services over the past 12 months.At Holiday Property Service, we strive to provide professional, honest, and reliable service to all our clients, and it's fantastic to know that Sebastian and our team have been able to meet your expectations. We understand the importance of prompt communication and accommodating changes, and we are glad that Sebastian has been able to assist you effectively.We also take great pride in carefully selecting our cleaning staff to ensure reliability and thoroughness. It's rewarding to hear that our efforts are appreciated and that you feel secure with our team taking care of your apartment.In a competitive market, maintaining honesty and providing value for money are our top priorities. Your recommendation means a lot to us, and we are grateful for your continued trust and support.Thank you once again for your kind words. If there is anything else we can do for you, please do not hesitate to let us know.Best regards,David HolmesCEO, Holiday Property ServiceContact: 1300 477 937Email: info@holidaypropertyservice.com.au
Using Holiday property service for all our properties and love the service they provide! Always feels like a hotel service!
Response from the owner: Thank you for your kind words, Isabella. We're thrilled to hear that our service makes your properties feel like a hotel. Your satisfaction is our priority!
Been using holiday property services for my Airbnb Management company for 6 months now.They are unreal.Their attention to detail is great.Sebastian runs the business so smoothly.Definitely recommend them for any small medium or large Airbnb Management business.
Response from the owner: Dear Ryan, thank you for your kind words! We're thrilled to hear that you're pleased with our attention to detail and smooth service. Your recommendation means a lot to us. Best, The Team.
We stayed in Bilinga and the unit was immaculate upon arrival. I really noticed the attention to detail and additional cleaning products, such as extra dishwasher tabs and sponges. If I had a property I would hope it was presented this beautifully for customers.
Response from the owner: Dear Katherine Stone,Thank you so much for taking the time to share your review with us. We are delighted to hear that you had a wonderful stay at our Bilinga unit and that you appreciated the level of cleanliness and attention to detail we provide.Ensuring that our properties are impeccably clean and well-maintained for our guests is a top priority for us. We believe that a beautifully presented property enhances the overall guest experience, and your feedback confirms that we are on the right track.Your kind words are truly appreciated, and they motivate us to continue delivering exceptional service and accommodations. Should you ever decide to have your own property, we hope it will be as meticulously cared for as the one you experienced with us.Once again, thank you for choosing us for your stay, and we look forward to hosting you again in the future. If you have any further feedback or suggestions, please feel free to share them with us.Warm regards, David & The team @ Holiday Property Service Gold Coast
I have used HPS on numerous occasions and would not go anywhere else now. They have been amazing, have fitted me in at last minute requests and moved dates around to assist when we were moving, even bringing in extra help to get the job done. Everyone is just lovely and so helpful, my house is always sparkling and I never had to worry about them. I’ve used them for Airbnb and generalCleaning. I highly recommend these guys, you will not be disappointed.
Response from the owner: Dear Kelly, we really appreciate your kind words and loyalty. We're thrilled to hear about your positive experiences with us and promise to continue providing excellent service. Thank you for recommending us!
Really pleased with HPS especially after a few tedious misses with several other companies. My guests have loved the extra touches and coming home to an immaculate place myself was a delight after several months away. Highly recommend.
Response from the owner: Dear Marisa, Thank you for your wonderful review. We're thrilled to know our special touches and immaculate service exceeded your expectations. Your high recommendation is greatly appreciated!Best, Customer Service Team
Holiday Property Services is the go-to for a truly professional property management service.Every team member takes great care and owns the responsibility for every home. Whether that is down to the tiniest details of cleaning the house, providing hotel quality linens, and or conducting a final inspection before your guests arrive.Holiday Property Services gives clients peace of mind with timely communication and transparent billing, resulting in higher guest ratings and more bookings.It has been a pleasure working with everyone at Holiday Property Services.
Response from the owner: HIi Corrine Thank you so much for taking the time to share your experience with Holiday Property Service! We are thrilled to hear your kind words and are truly grateful for your trust and support.At Holiday Property Service, we take immense pride in delivering professional property services that exceed our clients' expectations. It warms our hearts to know that our team's dedication to every detail, from meticulous housekeeping to providing top-notch linens and conducting thorough inspections, has made a positive impact on your experience. Your satisfaction is our ultimate goal, and we are delighted to have contributed to your peace of mind.We understand the importance of effective communication and transparent billing in ensuring a seamless experience for our clients. Your feedback reinforces our commitment to maintaining these high standards and continuously improving our services.It has been an absolute pleasure working with you as well.
We had an emergency where our regular cleaner was unable to complete a clean and we had a new guest checking in within 3 hours!!Holiday Property Service to the rescue!!After frantically trying to find a new cleaner, Sebastian was the first (and only) to respond positively and was genuinely trying to help us out on such short notice!I was also very satisfied with the clean and overall service and will be using them again :)Thank you very much!!
Response from the owner: Dear Nic,We are truly grateful for your kind words and delighted that we could be of assistance during your emergency situation. At Holiday Property Service, we understand that unforeseen circumstances can arise, and we are always here to help whenever you need us.Sebastian, one of our dedicated team members, is committed to going above and beyond for our valued customers. We're pleased to hear that you found his response prompt and his service satisfactory. Providing high-quality service even in tight timeframes is something we take pride in.Your satisfaction is our utmost priority, and we are thrilled to know that you will consider using our services again in the future. If you ever require our assistance or have any special requests, please don't hesitate to reach out to us.Thank you once again for choosing Holiday Property Service. We look forward to serving you again in the future.Warm regards,David HolmesHoliday Property Service Team
Response from the owner: thanks Danielle Our team are here to help .....
We have been using HPS for over a year now and our experience has been excellent. The team is very professional and and goes above and beyond. We look forward to many more years working with them.
Response from the owner: Dear Bester Property Management,Thank you so much for taking the time to leave us this wonderful review! We are delighted to hear that you have had an excellent experience with HPS over the past year.Our team is committed to providing the highest level of professionalism and service to all our clients, and it's incredibly rewarding to know that our efforts have met your expectations. Going above and beyond for our clients is a core part of our philosophy, and we're pleased to hear that you've noticed and appreciated our dedication.We truly value your continued trust and partnership, and we're equally excited about the prospect of working with you for many more years. If you ever have any questions, concerns, or additional feedback, please don't hesitate to reach out to us. Your satisfaction remains our top priority.Thank you once again for choosing HPS as your property management partner. We look forward to continuing to serve you and exceeding your expectations in the years to come.Best regards, David & The Team @ hPSHPS Holiday Property ServiceGold CoastBrisbaneToowoombaComing Soon - Sunshine Coast
I contacted Holiday Property Services after they were recommended to me by a friend and they have helped me maintain my airbnb property when I am interstate and unable manage cleaning and guest check ins myself. They are reliable, very fast responders, the cleaning job is outstanding, thorough and as a result I have been able to maintain a high rating from those staying at the property. They have also been able to meet guests for me and have gone above and beyond to provide a great service.
Response from the owner: Dear Jessica Adventuresandtravels,Thank you so much for taking the time to share your experience with Holiday Property Services (HPS). We truly appreciate your feedback and are thrilled to hear about your positive experiences with our services.It's fantastic to know that you reached out to us based on a friend's recommendation, and we're delighted that we've been able to assist you in maintaining your Airbnb property while you're away. Providing reliable and comprehensive services to property owners is our top priority, and we're pleased to have met your expectations.We're especially glad to hear that you've found us to be fast responders and that the cleaning job we provide is outstanding and thorough. Maintaining a high rating from your guests is crucial, and we're proud to have played a role in helping you achieve that.Our team always strives to go above and beyond to ensure our clients' satisfaction, and it's wonderful to hear that you've experienced this firsthand. Meeting your guests and providing exceptional service is something we take great pride in.Thank you for entrusting us with your property management needs, Jessica. We look forward to continuing to support you in maintaining your Airbnb property, and if you ever have any questions or need further assistance, please do not hesitate to reach out.Warm regards,Sebastien & the Team @Holiday Property Service
HPS have been cleaning my properties on the Gold Coast since the beginning of 2022 and I am very happy with the service. Being a hospitality business, excellence in cleaning standards and efficiency are critical and I am confident that I can rely on HPS to be reliable, do a thorough clean every time, pay attention to detail and respond quickly should anything need attention. This partnership allows me the peace of mind to focus on the many other aspects of my business.
Response from the owner: Dear Glenyss, we're delighted to hear that our cleaning services have met your expectations and help you focus on running your business more smoothly. Your feedback fuels our dedication!
i have a busy Airbnb on the Gold Coast and I have been using Holiday Property Service since 2019 and I'm very happy. As soon as the people have left they clean and its ready straight away. Excellent cleaning and very thorough, they take initiative on some tasks . if your looking for a Business that will look after your airbnb linen and cleaning then i highly recommend this Business
Response from the owner: Hi Sandi, we're thrilled to hear that our cleaning services meet your needs and expectations so well. Your recommendation means a lot to us, thank you!
Thank you to the HPS team. I've recently started using them to look after my home on Airbnb, and I couldn't be happier. Sebastien is very friendly, quick and easy to communicate with, and the cleaners have done a fantastic job on my place. Highly recommend and will continue to use them in the future.
Response from the owner: Thank you, M! We're thrilled to hear that you're happy with Sebastien and our cleaning team. We look forward to our continued partnership!
Holiday Property Services ( HPS)provide a very professional Linen supply and full clean service and are very responsive to any short-term needs that I have ever required ..Sebastian is a pleasure to deal with, and nothing is too much of a problem for him to attend to in a very timely manner to ensure my guests receive an apartment that is beautifully clean every time.The cleaners are always professional, and always smiling.Kevin
Response from the owner: Thanks Kevin appreciate the feedback, we are fortunate to have a fantastic team and look forward to continuing to supply a professional service for our clients
have been using HPS Cleaning Services for our 50+ of our apartments. Great leadership in the company giving us the peace of mind that the job will be completed at a professional level, they do pre guest checks on the cleans also, bringing that next level service & quality.the service is unmatched with no last-minute request being too much. Very pleasant to deal with.Highly recommend.
Response from the owner: Thanks Jonathan Really appreciate the review, great teamwork, lets see over 100 STRs in your portfolio this year....
They provided great cleaning and linen service for my two air bnb properties on the Gold Coast for over five years . Their service was excellent - i was particularly impressed with their responsiveness and organisation - it meant I didn’t ever have to worry about whether the cleaner was coming -it all happens like clockwork. The only reason I stopped using their services was because I decided to long term rent my properties - if I return to the short term rental market I will definitely use them again . Highly recommended .
Response from the owner: Thanks Jennifer hope all goes well with permanent renters, we are here if you need anything, thanks Team
The team at HPS are truely experts in what they do. Their commitment to providing amazing service is second to none. The attention to detail and care demonstrated by all the team is truely commendable and assuring.Thank you 🙏 keep up the great work and I look forward to many of great working years ahead.
Response from the owner: Looking forward to continued success as you build your holiday rental portfolios, its teamwork that makes us successful.... thanks HPS Team
We just want to thank you the team @ Holiday Property Service.We have been using their services to look after our holiday apartment on the Gold coast, we would not be able to do Airbnb without them, our guest feedback is always 5 star they're so responsive and solve any issues at no time, the housekeeping team keeps our unit in amazing condition. We will hire them back for our next project.Thanks 🙏🏻
Response from the owner: Thanks Fernando we really appreciate your review and look forward to looking after your next investment property
Love their culture, very friendly staff, efficient and hard workers. 100% recommended, the best cleaning company on the GC.
Response from the owner: cheers BNB Hire Linen , we could not do it without you.....
Managemybnb have been using HPS to service it’s 100+ property for over 2 years now and we are very happy with their service and professionalism. Nothing is too much trouble and any issues arising has always been dealt with swiftly.Thanks
Response from the owner: Thanks Linda and the team @ Manage Mybnb , we are blessed to have great clients and a great team @ HPS - your on your way to 200+ properties this year
Having known David and the team at HPS for a number of years now, I've been able to witness the dedication to service and genuine care showed in their profession. With a business model that is driven and highly accountable on quick turnaround of holiday property cleaning.Highly recommend.
Response from the owner: thanks Beau really appreciate your feedback . Lucky to have a fantastic team @ HPS
Response from the owner: Cheers
