Provide clear check-in and check-out instructions

Before guests arrive, provide them with clear and detailed instructions on how to check in and out of the property. Include information such as access codes, key pick-up locations, parking instructions and any special policies they need to follow.

Use a digital welcome guide

Create a digital welcome guide or guest handbook that includes key information about the property, such as Wi-Fi details, appliance instructions, emergency contacts and local recommendations. Share this guide with guests before they arrive to help them familiarise themselves with the property and its amenities.

Automate communications

Use automated messaging systems or booking management platforms to send pre-arrival messages to guests. These messages can serve as reminders, provide instructions and address any questions or concerns they may have. Automating communication saves time and ensures consistency in your messaging.

Have a keyless entry system

Consider implementing a keyless entry system, such as a smart lock or keypad, to eliminate the need for physical keys. This allows guests to easily access the property without the hassle of coordinating a key exchange. Just be sure to provide guests with clear instructions on how to use the keyless entry system. Have a chat with our sister company Conciergly, about Lock Box Hire on the Gold Coast: 1300 590 039

Flexible check-in and check-out times

Whenever possible, offer flexible check-in and check-out times to accommodate guests’ travel schedules. This can enhance their experience and help you stand out from the competition. However, it’s important to set limits and communicate any restrictions or additional charges for early check-ins or late checkouts.

Coordinate with cleaning and maintenance teams

If you work with cleaning or maintenance contractors, make sure there is clear communication between all parties involved. Coordinate the schedule so that the property is cleaned and prepared before new guests arrive. This will help ensure a smooth transition between bookings.

Consider self-check-in options

If you can’t meet guests in person for check-in, consider offering self-check-in options. This could include providing a lock box or key safe where guests can collect their keys upon arrival. Again, detailed instructions should be provided to ensure a seamless check-in process.

Have a local contact or property manager

If you are unable to personally handle check-ins and checkouts, consider having a local contact or property manager who can assist guests as needed. This person can address any immediate concerns or issues that arise during their stay and ensure a smooth check-out process.

Streamline Operations

Remember, clear communication and detailed instructions are key to a successful check-in and check-out process. By implementing these best practices, you can streamline operations and create a positive experience for your guests.

Broadbeach Waters Airbnb Cleaners Provided By Holiday Property Service

Take a breather while we handle the entire cleaning process for your AirBnB rental accommodation. Holiday Property Service specialise in Gold Coast rental accommodation cleaning in the short stay rental market, as well as Brisbane Toowoomba and Sunshine Coast.

Contact Us

Send through an enquiry now and let’s chat about your holiday accommodation cleaning and short stay hire linen requirements, as well as your need for short stay guest accommodation supplies:
1300 477 937 or hello@holidaypropertyservice.com.au