Cleaning
Hire Linen
Consumables
Change Over
Concierge
Gold Coast’s Most Trusted
and Professional
Holiday Property Service
HPS is the Gold Coast’s leading Short Term Rental Holiday Property Service provider; exceeding 10,000 cleans in 2022 alone, while servicing more than 250 properties and maintaining an impressive 4.81 overall rating, out of 5-star reviews on AirBnB and Google.
HPS specialises in Short Term Rental Cleaning, Quality Hotel-Grade Hire Linen, Short and Long Stay Housekeeping, Guest Change-overs, Property Styling and Presentation, as well as supply of Guest Consumables.
The service that we provide gives you the best opportunity to receive 5-star reviews from your guests.
We eliminate the stress of having to arrange and manage people to maintain your investment. After a guests’ stay has been completed we step in, cleaning, replacing linen, replenishing consumables, and returning the presentation of your property back to how it was previously – all in time for your next guest to arrive. After this, it’s simply a process of rinse and repeat…
We have detailed systems in place to ensure 5-star treatment of your property, part of which are high-resolution photos taken after each clean. Our teams manage your home as if it’s their own, so you are guaranteed a beautiful presentation for your guests when they arrive.
Our Pre-Guest Inspection team checks that each cleaner is performing to expectations, by thoroughly inspecting properties prior to guests arriving (with the exception of back-to-back bookings). This service is yet another means of ensuring standards remain high and guest expectations are met or exceeded.
Short Term Rental Cleaning
We understand the significance of a first impression, and that's where we truly shine. With great pride, we excel at transforming your property into a stylish and presentable space that dazzles and sparkles. By doing so, we create a memorable "Wow!" factor upon arrival.
Allow us to enhance the presentation of your property to an impeccable standard, enticing your guests to share their wonderful experience with others and eagerly plan their next visit.
Hotel Quality Linen Hire & Laundering Service
We also specialise in Wholesale and Retail Quality Hotel-Grade Hire Linen, for all businesses that manage Short Stay Rental Properties and AirBnB Holiday Homes.
We are able to supply your linen requirements, including bedding, toweling, pool towels, and tea towels.
Holiday Rental Consumables
Part of a holiday home short stay is consumables.
We can provide your property with an initial small carton of milk, coffee, tea, soap, shampoo, conditioner, body wash, body lotion, dishwashing liquid, kitchen wipes etc.
This is another concern that you can let go of, enabling your guests to start their vacation without the immediate need to search for a local store. This convenience further enhances their overall experience of staying at your property.
Holiday Home Styling & Presentation
Ensuring that your property is aesthetically appealing for your guests, through creating the perfect space, gives you the ability to charge at an appropriate premium; our cleaning and styling service provides you with this opportunity.
HPS is a Premium Property Cleaning & Presentation Service
HPS has been providing first-class cleaning services on the Gold Coast for over 15 years. We specialise in short-stay Holiday Property Rentals and Airbnb Holiday Homes. Our comprehensive range of services include; 5-star Hotel-Quality Hire Linen, Cleaning, Presentation, Guest Consumables and housekeeping.
We ensure that your investment property is well taken care of, giving you complete peace of mind. We understand that your property is an important investment, and we are committed to providing the highest quality of service.
We will work with you to create a cleaning schedule that meets your needs, and we will always use high-quality products and equipment.
Here are some of the benefits of using HPS Premium Property Cleaning & Presentation Service:
- Peace of mind knowing that your investment property is in good hands.
- Professional cleaning services to ensure your property is always clean and presentable.
- Hotel-Quality Hire Linen to provide a luxurious experience for your guests.
Quality Service Guaranteed
We offer a cleaning guarantee on all Housekeeping Change-over Services for guests’ through an 80+ point checklist, along with High Resolution photos taken at the finish of a clean and style.
5-Star Cleaning Reviews
Our 5-star Google and AirBnB reviews are highly important to us, this assures that your property will be cleaned in line with a 5-star hotel.
Cleaning and Change-over services are maintained to the highest of standards.
Transparent and Attentive Communication
It is imperative to have clear lines of communication with our clients and their guests. As such, we maintain and monitor multiple forms of communication channels for managers/owners and guests.
First-Rate Guest Care
We take the utmost pride in the presentation of your property, a guest’s first impression is paramount to our business; they must be able to walk in and have their expectations met or even exceeded.
Request an obligation-free quote for your Holiday Property rental.
What our Clients say
ABOUT
Holiday Property Service
HPS have worked in the industry for well over 15 years, servicing the wider Gold Coast region. We provide 5-star Cleaning and Styling services, as well as Hotel-Grade Quality Hire Linen and Guest Consumables. We specialise in servicing all Holiday Property rentals and AirBnB Holiday Homes, whether they are short term or long term.
As locals, we provide visitors to the Gold Coast with many reasons to return time and time again. We are proud that our contribution helps clients to receive 5-star reviews, for impeccable presentation and cleanliness of their properties.
At the core of who we are is quality through cleanliness, styling and presentation. We accomplish this through professional service and support, all while maintaining transparent communication. Over time this builds trust, with the knowledge that we will get the job done right the first time, and if something should go awry, you come to know that we’ll do our utmost to rectify the issue as quickly as possible.
We have immense pride in the properties that we service, treating them as if they are our own. Our cleaning teams are professional for a reason; they take great satisfaction in making homes look beautiful for guests; your investment property will be a testimony to that.
OUR PROCESS
Holiday Property Service
Kitchen
Laundry
Bathrooms
Bedrooms
Lounge Room
Balcony
Whole AccommodationKitchen
- Load and run the dishwasher on a quick wash if required, and empty when finished.
- Check the Fridge and Freezer – remove and dispose of all foods.
- Wipe inside the Fridge.
- Check Crisper Drawers and underneath to make sure they are clean.
- Check the Fridge Door, inside and out.
- Check Freezer and wipe out if necessary.
- Remove any and all food.
- Wipe all worktops, including the Cook Top.
- Empty crumb trays from the Toaster.
- Check that all plates, dishes and cutlery are clean.
- Dirty dishes must be cleaned and put away.
- Check for missing items.
- Check the Dishwasher filter and make sure it has no food scraps.
- Check for any bad smell inside the Dishwasher.
- Check if the Oven has been used and wipe out.
- Line grill tray with fresh foil from cupboard.
- Check if the microwave has been used and wipe out if necessary.
- Polish the front and door.
- Wipe around all handles for fingerprints, particularly the pantry door and overhead cupboards.
- Wipe the range hood fascia if required.
- Hang a Tea Towel on the oven handle.
- Replace Rubbish bags and leave spares.
- Check there is dishwashing liquid and dishwasher tablets (if there is dishwasher); All are located under the kitchen sink.
- Leave a dish cloth and scourer displayed nicely under the sink.
Laundry
- Always check the dryer for a build-up of lint and empty the filter. If any items have been left behind, return them to HPS – Clearly Labelled.
- Check there is plenty of washing detergent.
- Wipe over the washing machine top and check filters if there are any.
- Clean the laundry tub.
- Wipe and polish tapware.
Bathrooms
- Remove all dirty towels.
- Wipe surfaces and then vacuum floors prior to any further cleaning; so as to remove all hair and dust.
- Spray surfaces with cleaner.
- Use toilet cleaner in toilets.
- Run all taps to aid cleaning and then wipe down and polish.
- Taps to be displayed perfectly straight.
- Make sure all mirrors, glass surfaces and taps are cleaned and polished perfectly.
- Hand towels and floor mat is to be displayed on the towel rail (if rails are on the wall), or rolled, along with face washers and placed on the vanity after cleaning.
- Check the exhaust fans are dust free.
- Place a fresh toilet roll on the holder (if the roll is nearly empty), otherwise use the existing roll and fold toilet paper to a point.
- Check that there are 2 spare toilet rolls under the vanity; replace if necessary.
- Hand and Body wash pumps are to be supplied and refilled onsite.
- Check toilet seats are not loose; tightened as necessary
Bedrooms
- Strip beds and collect all dirty linen.
- Check if anything is missing. Place all dirty linen in the bag for cleaning and return to HPS.
- Beds to be changed: Top sheet, bottom sheet, doona or blanket, for each bed.
- All sides tucked neatly under the mattress.
- Top sheet folded about 25cm over doona at the top of the bed/triple sheet for blankets.
- Pillows are laid back at 45-degree angle (4 for a double bed, 2 for a single bed).
- Place rolled towels at the end of each bed (2 for a double bed, 1 for a single bed).
- Dust and wipe all surfaces.
- Check ceiling fans are dust free.
Lounge Room
- Vacuum and sweep under all couches, chairs and between all couch cushions.
- Dust and wipe all surfaces.
- Check ceiling fan for dust.
Balcony
- Tables wiped and chairs displayed neatly (straight).
- Clean all glass as required.
- Vacuum and mop if required.
Whole Accommodation
- Vacuum and mop all floors.
- Check all glass sliding doors and mirrors for fingerprints.
- When gathering dirty linen, check for anything missing or badly soiled.
- Empty onsite vacuum cleaner into a rubbish bag, if the guest has used it.
- Check all lights for blown bulbs; replace where possible.
- Check for breakages and damage anywhere.
- Return soiled linen and keys to HPS.
- Turn off air conditioners, fans and lights.
- Photograph the air-conditioning controller to prove it is off.
- Beach towels are to be rolled and placed in basket supplied, or on the laundry bench.
- Check that all lamps are plugged in and working.
- Any damage or missing items; please photograph in the App and report via TEXT.
- Take photos of all rooms when finished and upload to the App.
FAQs
Frequently Asked Questions
Have Questions? We’re here to help...
How do I get started with HPS taking care of my investment property?
Simply send through an enquiry by email to hello@holidaypropertyservice.com.au or give us a call on 1300 477 937 and one of our friendly staff will walk you through the process.
Will HPS clean my property after each stay?
Yes, not only can we clean, but we can also change over linen with fresh Hotel Quality Hire linen, re-style the property and exchange or replace consumables.
What consumables do you supply?
We can provide an initial small carton of milk, coffee, tea, soap, shampoo, conditioner, body-wash, body-lotion, dishwashing liquid, kitchen wipes etc.
Do your prices fluctuate?
In general, no, for the greater majority of jobs our prices are a fixed quotation.
What happens on Public Holidays?
To be quite clear, we won’t book in a clean on a Public Holiday, unless there is a back to back booking, so that if at all possible, standard charges will apply.
What happens when a property needs to be handed back to an owner?
Last cleans, where a property is being handed back to the owner, are charged at the same rate; due to additional time being allocated for cleaning.
Do we need an initial clean when coming across to you?
Yes, we will provide a free inspection and from that a quotation is made to bring you on board, this will include a deep clean.
What is a Deep Clean?
A Deep Clean involves our cleaning teams meticulously going through the interior of your property, to detail everything that a standard clean misses; they spend a vastly greater amount of time in order to achieve this. We provide a detailed list of the process involved, showing exactly what will be checked and cleaned.
What happens if something goes missing from my property?
Please ensure that all personally owned property is removed before you rent out your home. Holiday Property Service will not be held liable for any damage to, or loss of Customer Owned Goods, except where caused by the wilful misconduct or gross negligence of Holiday Property Service personnel. Customer Owned Goods means any item belonging to the Customer and left behind or kept on the property.
Does HPS exchange keys with guests?
Will HPS also supply the property with consumables?
Yes, we can provide an initial small carton of milk, coffee, tea, soap, shampoo, conditioner, body-wash, body-lotion, dishwashing liquid, kitchen wipes etc.
How do we have Clean, Fresh Hire Linen for our property?
HPS provides a cleaning and changeover service, with our cleaners bringing fresh linen and taking away the used linen during a clean.
What happens with belongings left behind after a Guest leaves?
Should one of our team come across Guest items, they are returned to our head office. A note/email/text is forwarded to the property owner/manager, who then advises the Guest. The Guest is able to arrange collection from our office at a mutually convenient time.
Do you have Public Liability Insurance?
Yes, we are fully insured for 10 Million dollars in Public Liability.
How do we achieve 5-star ratings on websites such as AirBnB and Google?
5-star ratings are achieved through exceeding Guest expectations, it really is that simple;
- Everything starts from the very first point of contact a Guest has with you – be clear, concise and friendly in your communication – this is a major factor.
- Your property needs to reflect the images used to advertise it. If your property in reality is a 3.5-star, don’t advertise it as a 5-star.
- Address and Fix any issues that are mentioned. If the carpet is worn out and well beyond a steam clean, replace it. If the dining table is being propped up to stop it wobbling, fix it permanently or replace it.
- Thorough cleanliness of the property is essential.
- Presentation of your property is essential.
- Styling of your property is essential.
- Use quality Hotel Grade Hire Linen; your local major chain store linen just doesn’t cut it.
- Have a small initial quantity of consumables ready for start of your Guests stay.
- Educating your Guests about how the star ratings work, that unfortunately, 1 to 4 stars is seen as a negative experience through most algorithms, and only a 5 star review is considered as a positive experience.
Still have Questions? Contact our friendly team